Request deletion of your data.

How to make a request

1. Contact Bright Smile Medical Center reception in person in Al Ain, UAE, or write to the clinic contact email with the subject “Bright Smile WhatsApp data deletion request.”
2. Provide your name, the WhatsApp number used with the service, a safe way to contact you, and which messages or information you want removed. Do not attach identity documents or medical records to the initial request.
3. Reception may ask you to verify your identity through an appropriate clinic process. If you act for another person, reception must verify your authority. A shared phone alone is not sufficient.
4. Reception will review the request and explain the outcome, including any information that must be retained and the reason. If you need an update, contact reception using the same request details.

What deletion does — and does not — cover

Messages, contact preferences and operational records can be reviewed for removal where permitted. Clinical records, appointment history, consent records or information needed for legal, security or dispute-resolution purposes may need to be retained. Backup copies and operational logs may have different retention requirements. A request is not a promise of immediate or complete erasure.

This process concerns the clinic’s copies. Deleting a WhatsApp chat or account does not delete clinic records. The clinic cannot delete another person’s copy or records independently held by Meta/WhatsApp. WhatsApp provides its own account and privacy controls.

A deletion request or an opt-out from messaging does not cancel a medical appointment. Ask reception separately if you need to cancel or reschedule. You may also request correction, information about retention, or an alternative contact channel. See our privacy policy.